Privacy Policy

The data controller for personal information collected through this website is Imperial Family Office Limited, a company registered in England and Wales under company number 15595129, whose registered office is at 20–22 Wenlock Road, London, N1 7GU. We trade as Imperial Property and provide premium serviced apartments in Southampton, Bath and Windsor.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

We collect personal data when you submit an enquiry form (name, email address, phone number, preferred dates and any message you include), when you make a payment through our secure checkout, and when you use our website (via server logs and, if enabled, analytics cookies).

If you use the interactive map on our Locations page, your browser may send your approximate location to Google Maps. This is subject to Google's own privacy policy.

We use your enquiry details to respond to your booking request and to communicate with you about your stay. We use payment data solely to process your reservation through our secure payment platform.

We do not sell, rent or share your personal data with third parties for marketing purposes. We will never contact you with unsolicited marketing without your explicit consent.

We process your data on the basis of contract (to fulfil a booking or respond to an enquiry), legitimate interests (to operate and improve our service), and, where applicable, your consent.

We retain enquiry and booking correspondence for up to 3 years for accounting and legal compliance purposes. You may request deletion at any time (see Your Rights below).

Our website uses essential cookies required for the site to function. If you accept optional cookies, we may use analytics cookies to understand how visitors use our site. You can manage cookie preferences at any time through the cookie banner.

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict our processing; and data portability.

To exercise any of these rights, please email [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.